Terms of Use

Last updated on January 22, 2022

This Website Usage Agreement (“Agreement”) is between a User (“you,” “your”) and the owners of Living in Brussels (“we,” “our,” “the company”). Your participation in the use of this website is conditional on your acceptance of the terms and conditions contained in this Agreement. You are deemed to have accepted this Agreement by using the website. All website users must be at least 13 years old or of necessary age in their country of residence. If you have questions about this website, contact hello@livinginbrussels.eu.

Intellectual Property (IP) Ownership 

We reserve all intellectual property rights that may subsist in our websites, newsletters and documents including text, illustrations, photographs, video, music, sounds, layout, designs and source code. You cannot use, copy, modify, adapt, reproduce, store, distribute, transfer, share, print, display, perform, sell or publish any of our intellectual property except as expressly provided in this Agreement or with prior written consent from us. 

Purchases of a template, product or online course are to be used solely by the original purchaser of the course and may not be shared with others. If you share free content, like articles or free downloads, Living in Brussels should always be mentioned as the original source and the website https://www.livinginbrussels.eu should be linked.

E-mails 

You agree to receive e-mails or other electronic communications from us including but not limited to newsletters, site updates, promotion resources and other announcements and correspondence if you opted in to such emails. You agree that all electronically-sent agreements, notices, disclosures and other communications that we provide satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications. We accept no responsibility for the accurate receipt of any such emails and you are responsible for ensuring that your e-mail address is not blocked or impaired in any way, including by ensuring ‘white-listing’ of our e-mail address. 

If you unsubscribe from receiving our e-mails, you acknowledge and understand that you may no longer receive information or updates from Living in Brussels, related events or any of our other properties. 

Payments

All payments (including but not limited to webshop items, online courses, premium downloads and consultancy sessions) need to be complete before the User is given access to the purchased digital product, or is sent the physical product. If the User needs an invoice, this can be requested after payment by sending an e-mail to hello@livinginbrussels.eu.

If the Company offers the User a personalized product or service, the User will sign the agreed upon quotation and adhere to the specific payment plan that is laid out in aforementioned quotation.

Living in Brussels has a strict no refund policy on digital products and online courses.

Purchase of digital goods (ebooks, downloads etc.)

All digital products are non-refundable once they have been downloaded by the customer. If you are suspected of fraud or piracy as flagged by your payment account, we reserve the right to immediately remove your access to our content. 

Purchase and return of physical goods

As a consumer, under Belgian law, you are entitled to the statutory withdrawal period of 14 calendar days after purchasing physical goods. The period starts on the day after the delivery of the goods. 

You have the right to inspect and try on the goods received as you would in the store. You may be held liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the characteristics and verify the proper functioning of the goods.

In case a physical product arrives in a damaged state, you should contact hello@livinginbrussels.eu immediately and describe the problem and add pictures. In case Living in Brussels deems the damage as not due to your negligence or fault, the product will be replaced with the same product, or, in case this is not an option due to stock shortage, refund the purchase.

If you make use of your right of withdrawal, you should cancel your order (if it has not yet shipped), or return the item to receive a refund. In case the item is damaged, a full refund will not be issued.

If you make use of the right of withdrawal, you must return the goods received as soon as possible and no later than 14 days after you have informed the seller of your decision to cancel the purchase. You pay the costs of returning the goods, unless Living in Brussels has agreed to take them on.

Purchase of consulting services

As a consumer, under Belgian law, you are entitled to the statutory withdrawal period of 14 calendar days after booking a consultancy meeting. The period starts on the day after paying for the consultancy meeting, in as far as the meeting itself has not taken place yet. Once the consultancy meeting has taken place, it becomes non refundable.

Warranties 

While we endeavor to ensure that our website content is free from errors, we do not give any warranty or other assurance as to the accuracy, completeness, timeliness or fitness for any particular purpose of the material appearing on Living in Brussels or any of our other website properties beyond reasonable efforts to maintain the website. To the maximum extent permitted by law, we provide our websites and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether express, implied, statutory, or otherwise) including but not limited to warranties of non-infringement, merchantability, or fitness for a particular purpose. 

Affiliate Disclaimer 

We reserve the right to link to products or services for which Living in Brussels earns a commission. A commission, affiliate fee and referral fee are all the same thing for this purpose. We will use reasonable efforts to conspicuously disclose affiliate links in articles, resources and similar communications. 

Limitation of Liability 

To the extent legally permitted, in no event shall Living in Brussels, courses, or any of our other properties or our affiliates, distributors, licensors, agents, or any of our or their directors, employees, or agents be liable as a result of your use of our websites or use of this website for direct, indirect, special, incidental, punitive or consequential damages, losses or expenses, including without limitation loss resulting from business disruption, loss of data, lost profits, lost goodwill, or damage to systems or data howsoever arising including without limitation through an action in contract, tort (including negligence) or otherwise, even if we or our affiliates, distributors, licensors, or agents, or any of our or their directors, employees, or agents have been advised of the possibility of such damages.

Availability 

Your use of our website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the internet and electronic communications, we and our service providers do not make any warranty that our websites or any associated services will be error free, without interruption or delay, or free from defects in design. We will not be liable to you should our websites or the services supplied through our websites become unavailable, interrupted or delayed for any reason. 

Malicious Code 

Although we endeavor to prevent the introduction of viruses or other malicious code (together, “malicious code”) to our websites, we do not guarantee or warrant that our websites, or any data available therein, do not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process you employ for accessing our websites does not expose your computer system to the risk of interference or damage from malicious code. 

Security 

Although we endeavor to protect the security of your contact information, you acknowledge the risk of unauthorized access to (or alteration of) your transmissions or data or of the information contained on your computer system or on our websites. We do not accept responsibility or liability of any nature for any losses you may sustain as a result of such unauthorized access or alteration. All information transmitted to or from you is transmitted at your own risk, and you assume all responsibility and risks arising in relation to your use of this website and the internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of our websites or any outbound hyperlinks. 

Indemnification

Your use of our websites and content is voluntary. You shall indemnify us and our affiliates, distributors, licensors, and agents and all of our and their directors, employees, and agents against, holding all harmless from any and all lawsuits, claims, expenses (including reasonable legal fees), settlements, damages, judgments and the like arising from your use of our websites and content or your failure to maintain the confidentiality or security of your password or access rights. 

Third-Party Websites 

Our websites provide links and pointers to websites maintained by third parties. Such linked websites are not under our control and we are not responsible for the contents (including the accuracy, legality or decency) of any linked site or any material contained in a linked site. We will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third party service provided by any third party. 

Applicable law and competent courts

These terms and conditions are governed by Belgian law. The user agrees that only the courts and tribunals of Brussels have jurisdiction in the event of a dispute regarding the application or interpretation of the terms and conditions.

All rights reserved 

All rights not expressly granted in this Agreement are reserved by us. 

If you do not see a usage scenario here that applies to your intended usage, or for any questions about our branding guidelines, contact us at hello@livinginbrussels.eu.

Contact Information 

The owner of this website is Living in Brussels, located at Willemsstraat 45A, 1210 Sint-Joost-ten-Node. Our e-mail is hello@livinginbrussels.eu. 

Updates 

Should we update, amend or make any changes to these terms and conditions, those changes will be posted here.